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1. Content & Media

Footage from our coaching calls and consults may be used on Mens Health Collective Co. social media and website, and/or shared internally with our team and private mentorship groups, for educational purposes. I will use my discretion not to share overly personal private information. Please contact me if there are any conversations or calls you wish not to be shared.

Identifiable blood results or other personal health information will not be published without your separate, specific written consent, which you may withdraw at any time.

2. Coaching Pausing

Every client is allowed a maximum of four weeks of "holiday" to pause coaching each year (excluding any time off the coach takes). After four weeks, if you decide to take more time, your coaching debit will resume as normal.

3. Fees, Payment and Your Commitment

Your fee, payment schedule and programme length are set out at checkout and in any written offer I give you. By accepting this agreement you confirm you have read them and agree to pay them.

Minimum term. Where your programme runs for a set term (for example a 12 week or 90 day Inner Circle block), you are committing to that full term. The fees for that term are payable whether or not you attend calls, use the coaching, or finish the programme. Any pause is handled under Section 2.

Instalments. If you are paying by instalments, each instalment is part of the total fee for your term, not a separate month by month purchase. Stopping partway through does not reduce the total amount you owe for that term.

Keeping payment current. You authorise your nominated payment method to be charged on the agreed dates, and you agree to keep those payment details valid and up to date.

Missed or failed payments. If a payment fails or is missed, I will contact you and give you a reasonable opportunity to fix it. If it is not fixed, I may pause your coaching and your access until your account is up to date. You remain responsible for the amount owed.

Recovery costs. If an amount remains unpaid after I have contacted you and allowed a reasonable time to pay, you agree to pay the reasonable costs of recovering it, including debt recovery agency fees.

Chargebacks. If you have a problem with a charge, contact me first and I will work it out with you. Raising a chargeback for coaching, protocols or interpretation already delivered does not remove your obligation to pay for what was delivered.

No refunds for change of mind. Coaching, personalised protocols and bloodwork interpretation are delivered immediately and prepared specifically for you. Fees already paid are not refunded for change of mind, for time you chose not to use, or if you stop early.

Fairness both ways. Nothing in this section excludes, restricts or modifies any right, guarantee or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. If I am unable to keep delivering your programme, I will refund or credit the portion you have paid for and not received.

4. Access, Suspension and Non-Payment

Your app access, your personalised protocol and everything hosted with it are part of an ongoing service. They run while your account is in good standing.

What you are licensed to use. Your personalised protocol, the page it is hosted on, your app account, the community and your coaching time are provided as a service for the length of your programme. They are licensed to you for your own personal use, not sold to you as a product. Hosting and continued access are part of that service, not a permanent entitlement.

If a payment fails. I will contact you using the details you have given me. You then have five business days from that notice to bring the account up to date.

Suspension. If the account is still unpaid after that period, I may suspend your access. That includes your app login, the hosting of your personalised protocol, the private community, scheduled coaching calls, and messaging.

Suspension does not pause your fees. Your minimum term continues to run, your instalments stay due on their original dates, and the total owed does not reduce. Suspension is a consequence of non-payment, not a pause on the agreement.

Getting your access back. Once the outstanding amount is paid, your access is restored, normally within one business day. Coaching calls missed during a suspension are not made up.

Your information while suspended. Your data, results and protocol are kept for 90 days from the date of suspension. You can ask me for a copy at any time in that window. After 90 days I may remove hosted material and delete data I no longer need to keep.

Ending the agreement for non-payment. If your account stays unpaid for 30 days, I may end this agreement by written notice. The remaining balance of your minimum term becomes payable immediately, and Section 3 continues to apply to recovering it.

My side of this. If I cannot deliver an agreed part of the service for reasons within my control, I will first offer to reschedule it or provide it another way. If that is not possible, you are not charged for that part, and where you have already paid I will credit or refund the unused portion. Nothing in this section limits any right or remedy you have under the Australian Consumer Law that cannot be excluded.

5. Coaching Call Cancellation & Rescheduling

Coaching is delivered online. Scheduled calls, consults and check-ins are time set aside just for you. Life happens, so if you need to move a call, please give as much notice as you reasonably can. A call cancelled with less than 24 hours' notice may be treated as used, unless it is rescheduled within 7 days, or in the case of a genuine emergency, in which case this will be waived or adjusted at my reasonable discretion.

6. Emergency Services & Defence Force Discount

A permanent 10% discount on coaching services applies to all emergency service first responders (ambulance, police, firefighters) and active Australian Defence Force members and veterans.

7. Pre-Participation Health Screening

Please answer honestly. This helps me coach you safely and is a condition of starting.

• Has a doctor ever said you have a heart condition, or that you should only do physical activity supervised by a doctor?
• Do you have any current injury, illness, or medical condition?
• Are you currently taking any prescribed medication?
• Do you have any known allergies or supplement intolerances?
• Is there any other reason you should check with a doctor before changing your exercise, diet, or supplement intake?

I warrant that the answers above are true and accurate, and I agree to inform Mens Health Collective Co. promptly of any change to my health that may affect my participation.

8. Medical Disclaimer

I understand that Mens Health Collective Co. and its representatives are not licensed medical practitioners or registered dietitians. All guidance and recommendations are provided for educational purposes only and are not intended to replace professional medical advice, diagnosis, or treatment. Mens Health Collective Co. does not diagnose or treat disease. I agree to consult a qualified healthcare provider regarding any medical concerns, or before making any changes to my exercise, diet, supplement intake, or lifestyle.

9. No Guarantees of Results

I understand that outcomes are not guaranteed and vary based on individual effort and other factors beyond Mens Health Collective Co.'s control. No guarantees or representations have been made to me about the results I will achieve. Results are individual and may vary.

10. The Activity

"The Activity" means any and all prescribed, instructed, implied, or suggested activities from Mens Health Collective Co. (collectively, "The Released Party"), and all agents, employees, or independent contractors in any way associated with the Released Party. Because coaching is delivered online, you perform these activities yourself, in your own environment and using your own judgement. This includes, but is not limited to: resistance and weight training; bodyweight and calisthenic exercises; cardiovascular exercise such as running, cycling, rowing, swimming and walking at any intensity; stretching, mobility and flexibility work; any suggested take-home or self-directed exercise; tracking nutritional intake; increasing or decreasing caloric intake; suggested meal plans, menus, or recipes; food and supplement changes; or any other activity prescribed, instructed, or suggested by Mens Health Collective Co. and not listed in this document.

11. Risk Warning and Exclusion of Liability for Recreational Services (New South Wales)

Under section 139A of the Australian Consumer Law and sections 5M and 5N of the Civil Liability Act 2002 (NSW), you agree that, to the maximum extent permitted by law, the consumer guarantees that would otherwise apply to the supply of these recreational services, including the guarantees that the services will be rendered with due care and skill, be reasonably fit for a particular purpose, and achieve a particular result, are excluded, restricted or modified, and that Mens Health Collective Co. is not liable for any personal injury (including death) suffered by you arising from the supply of those recreational services.

This exclusion does NOT apply to significant personal injury caused by the reckless conduct or gross negligence of Mens Health Collective Co., and does not exclude, restrict or modify any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

12. Release of Claims, Assumption of Risk & Waiver of Liability

I understand this Activity is potentially hazardous. I acknowledge that injuries and physical and mental changes may arise during or result from it, including but not limited to abnormal blood pressure, fainting, irregular heartbeat, heart attack, joint injuries, and in rare cases death. I am voluntarily participating with knowledge of the risks involved, and I take responsibility for my own safety to the extent the law allows.

To the extent permitted by law, I release Mens Health Collective Co. and all volunteers, agents, employees, and independent contractors associated with the Released Party from liability for personal injury, death, property damage, or loss arising from ordinary negligence in the provision of recreational services connected to my participation in this Activity.

This release does not apply to death or personal injury caused by the gross negligence or reckless conduct of Mens Health Collective Co.

Nothing in this agreement excludes, restricts, or modifies any guarantee, right, or remedy I have under the Australian Consumer Law that cannot lawfully be excluded.

I confirm I have either had a physical examination and been given my physician's permission to participate, or, if I have chosen not to obtain that permission, I am doing so at my own risk. I understand I may stop the Activity at any time, and that if I experience lightheadedness, dizziness, muscular pain, excessive fatigue, or any other warning sign beyond normal exercise fatigue, I am not obligated to continue.

13. Physical Condition & Physician Approval

I acknowledge I have completed the health screening above truthfully. I acknowledge I have been informed of the need for a physician's approval for my participation in an exercise, fitness, nutritional, or supplement activity. I recognise it is my sole responsibility to obtain an examination by a physician prior to involvement in any exercise program. I confirm I have either had a physical examination and been given my physician's permission to participate, or, if I have chosen not to obtain a physician's permission, I acknowledge I am doing so at my own risk.

I understand that if I experience lightheadedness, dizziness, muscular pain, excessive fatigue, or any other painful or uncomfortable signs that exceed normal exercise fatigue, I am not obligated to continue this Activity, and I may stop at any time as I desire.

14. Nutrition & Supplements

I understand I should consult a physician before any dietary or food-supplement changes. Any recommendations from Mens Health Collective Co. regarding diet, food supplements, food substitutions, caloric intake, meal plans, recipes, or menus are educational, and I am responsible for deciding whether and how to implement them, and for disclosing relevant medical conditions and allergies. To the extent permitted by law, and subject to the consumer guarantees and the gross-negligence carve-out above, I release Mens Health Collective Co. from liability for harm arising from ordinary negligence in connection with changes to my nutrition, diet, or food intake.

15. Privacy & Artificial Intelligence

I acknowledge that I have read and agree to the Mens Health Collective Co. Privacy Policy, which forms part of this agreement, and I consent to Mens Health Collective Co. handling my personal and health information (including any bloodwork I provide) as described in it.

I understand and consent to the use of artificial intelligence tools, including large language models such as Anthropic's Claude, to help:

• interpret and summarise my bloodwork, intake and check-in information;
• research, prepare and write my personalised protocol and recommendations; and
• build, code and maintain the personalised protocol pages, applications and tools that are delivered to me.

Mens Health Collective Co. reviews that output before it is given to me. Artificial intelligence does not make the final decision about my coaching or my health.

Any AI-assisted output is educational and general in nature. It is not medical advice, diagnosis or treatment, and it does not replace review by a qualified healthcare professional.

Where practical, identifying details are reduced or removed before information is sent to an AI tool, and my identifiable health information is not used to train third-party public AI models. Details of who my information is shared with, and my rights, are set out in the Privacy Policy.

16. Governing Law & Jurisdiction

This Waiver and Release shall be governed by the laws of the State of New South Wales. All disputes arising from this Waiver and Release Agreement, and participation in any Activity, whether in Contract, Tort, or Equity, shall be brought in the State of New South Wales. By signing, I agree to submit to the jurisdiction of New South Wales and waive any argument of lack of personal jurisdiction or forum non conveniens.

17. Acknowledgment of Understanding

By signing, I acknowledge I have read each section, understand it is a waiver and release of liability to the extent the law allows, and agree to its terms voluntarily and with full knowledge of its significance. I am signing freely, not under duress. This agreement binds me and my heirs, next of kin, executors, administrators, and assigns.

This is a binding agreement. I understand this is a legally binding contract, not only a health waiver, and that it includes my payment obligations in Sections 3 and 4. I agree to pay the fees for my programme in full, as set out at checkout and in any written offer given to me.

Electronic signature. I agree that ticking the box and submitting this form is my electronic signature and has the same legal effect as signing on paper. I agree that the record of my name, email address, the date and time of acceptance, and the version of this agreement is evidence that I accepted these terms.